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Jobs

IT Service Delivery Manager

  • Remote
  • Operations

What is Calendly?

Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide—with thousands more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product.

Why join Calendly’s Operations team? 

We’re looking for an IT Service Delivery Manager who is an excellent communicator that finds innovative ways to improve the customer experience while working to define priorities and track key performance metrics. We look to automate and future-proof the work we do so that we can focus on the road ahead of us. You will be given the opportunity to help improve our existing IT functions and educate employees through knowledge management and training. The ideal candidate is part visionary, part leader, part builder, part operator. 

What are some of the high impact opportunities you’ll tackle? 

  • Troubleshoot and communicate basic, routine, and advanced technical inquiries and escalations clearly and concisely
  • Assist in IT orientations for all new hires and contractors - including provisioning accounts and asset management
  • Maintain existing IT processes, procedures, and trainings, while creating and documenting new ones in Confluence
  • Define the knowledge management strategy for our knowledge base with high quality, up-to-date, and searchable content for employees of varying skill levels
  • Provide relevant coaching, training and support to champion a self-service culture
  • Track daily, weekly and monthly metrics to better understand how our employees interact with IT’s infrastructure with the goal of exceeding expectations in team performance
  • Manage and prioritize tasks/projects efficiently including solid resource planning and problem-solving skills
  • Build strong relationships with cross-functional teams and stakeholders to enable effective strategies for service delivery optimization and automation

This opportunity is for you if you have/are:

  • 3-4 years experience in a Senior, Lead or Managerial role within IT Support using help desk ticketing systems, preferably Zendesk
  • Working provisioning knowledge of relevant cloud software such as Okta, Google Workspaces, Zoom, Slack, JAMF, and additional core systems
  • Experience supporting project phases such as, deployments and testing
  • In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
  • Strong leadership ability and team spirit
  • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at recruiting@calendly.com

Calendly is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Calendly is registered, you will not be eligible for employment.

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