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Manager, Billing & Collections

  • Remote
  • Operations

What is Calendly?

Calendly takes the work out of scheduling so our customers have more time to work on what’s really important. Our software is used by millions of people worldwide—with thousands more signing up every day. To maintain this exciting growth, we’re looking for top talent to join our team and help shape the future of our product.

Why join Calendly’s Operations team? 

The Manager, Billing & Collections will oversee all day-to-day customer billing and collection activities and manage a team responsible for processing invoices and providing billing support to our customers. This includes ensuring policies are followed for all billing activities, supporting cross-functional initiatives, and driving process and system improvements for automation. 

This individual will manage the team’s daily activities, coordinate and complete work with urgency during the monthly financial statement close process, resolve customer questions and escalations, review and approve billing adjustments, and support the development of the team as a whole. The ideal candidate will be detail oriented, self-motivated, results driven, and display a strong ability to research and determine root causes as problems arise.

This role is an integral part of the Finance and Accounting Team, and also collaborates with nearly all areas of the business in a fast-paced environment, bringing enthusiasm to the team, all while being a hands-on contributor with consistent performance and sense of urgency and commitment.

What are some of the high impact opportunities you’ll tackle? 

  • Manage, coach, and mentor a team that is responsible for invoicing processes including: reviewing contracts, setting up invoices, reviewing requests for credits and refunds, processing sales tax exemptions, researching disputes, and preparing reporting for invoicing activity
  • Drive continuous improvements, including process documentation, automation, and testing for system integrations and new functionality as it relates to billing and sales tax processes
  • Review customer contracts and PO’s with strong attention to detail ensuring all invoices are created with urgency and accuracy
  • Coordinate with Operations, Sales, and Legal to facilitate accurate, timely, and complete resolutions on outstanding matters impacting customer invoicing
  • Ensure timely and accurate processing of billing transactions, including reconciling data feeds between systems used for billing, sales tax, and accounting reporting
  • Serves as subject matter expert for our internal team members and our customers on all billing matters, and coordinates with Customer Support to resolve customer escalations
  • Assist with ad hoc reporting and special projects across the company

This opportunity is for you if you have/are:

  • Bachelor’s degree in Accounting, Business, or Finance
  • 4+ years of relevant experience, including direct experience creating customer invoices, processing sales tax exemptions, and resolving customer billing inquiries within a ticketing system
  • Experience with managing or coordinating team activities, strongly preferred
  • Ability to independently resolve complex problems where analysis requires in-depth evaluation of several factors
  • Ability to work effectively within a fast paced, changing environment
  • Authorized to work lawfully in the United States of America as Calendly does not engage in immigration sponsorship at this time 

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at

Calendly is registered as an employer in many, but not all, states. If you are not located in or able to work from a state where Calendly is registered, you will not be eligible for employment.